Full Account Management

Summary

BFarm Full Account Management supports account health, listing and policy issues, aggregate customer-feedback signals, and communication with Amazon support. Sellers authorize access through Seller Central Authorized Partners, keep Admin ownership, and can change or revoke permissions. Authorized BFarm personnel use individual verified accounts with least-privilege access. Buyer PII and client API credentials are outside the service scope.

Seller-controlled support for account health, listings, policy issues, and Amazon communication

BFarm supports the operational and compliance work that affects an Amazon seller account: account health, listing and policy issues, aggregate customer-feedback signals, and communication with Amazon support. The seller keeps Admin ownership and controls every permission.

  • Account health: review policy and performance notifications and prepare the next documented action.
  • Listing support: diagnose suppressions, attribute conflicts, and catalog issues within the agreed scope.
  • Amazon cases: organize evidence and communicate with Amazon support using the seller-authorized account context.
  • Operational planning: prioritize work that affects compliance, availability, and sales performance.
  • Data minimization: buyer names, addresses, phone numbers, emails, and communications are not used.
  • Results: A documented operating rhythm for account health and Seller Central issues
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Seller-controlled access

Seller-controlled Account Management access for account health, listing and policy issues, aggregate customer-feedback signals, and Amazon support communication. Buyer PII is not used.

  1. The seller invites BFarm through Seller Central Authorized Partners.
  2. Amazon shows the specific permissions requested for the engagement.
  3. The seller grants only the permissions needed for the written service scope.
  4. Maksym and one assigned BFarm employee use separate, individually verified accounts in the same BFarm SPP organization.
  5. The seller can change or revoke access through Amazon at any time.

Not requested or used

  • Buyer names, addresses, phone numbers, email addresses, communications, and other buyer PII
  • Seller Central passwords
  • Client-created private applications, Client IDs, Client Secrets, and refresh tokens
  • Restricted tax data and direct-to-consumer shipping data

What changes in your account each week

Every status line is written down before work continues. The seller sees the evidence and the next action, and approves what happens in the account.

  • Priority
  • Issue
  • Evidence
  • Next action
  • Owner
  • Date

Method

  1. Authorize — The seller invites BFarm through Seller Central Authorized Partners and grants only the agreed permissions.
  2. Prioritize — We document account-health, listing, policy, and support issues in order of business impact.
  3. Execute — Individually verified BFarm personnel complete assigned non-PII tasks through their own accounts.
  4. Review — The seller receives written status and next actions and can change or revoke access at any time.

Account Health signals we read

  • Policy compliance — we review: Policy and performance notifications; we prepare: A documented next action; approved by: the seller
  • Customer service performance — we review: Aggregate feedback signals, without buyer PII; we prepare: A written status line; approved by: the seller
  • Shipping performance — we review: Fulfillment-related notifications; we prepare: A prioritized follow-up; approved by: the seller

What you get in writing

  • Account Health and Policy Issue Review
  • Listing Suppression and Catalog Issue Support
  • Amazon Support Case Preparation and Follow-up
  • Aggregate Feedback and Performance Review Without Buyer PII
  • Written Priority and Status Updates
  • Seller-controlled Permission Review

See this service in action

Multi-brand DTC portfolio case — $10.87M sales, anonymized dashboard screenshot
$10.87M sales · Multi-brand DTC portfolio · 2013 → 2021 (8 years) — read the case file
Consumer DTC case — $16.2M sales, anonymized dashboard screenshot
$16.2M sales · Consumer DTC · Lifetime · 2016 → 2020 (~4 years) — read the case file
Consumer DTC case — Multi-year monthly results, anonymized dashboard screenshot
Multi-year monthly results · Consumer DTC · 2016 → 2026 (monthly) — read the case file

Questions people actually ask.

Do I lose control of Seller Central?

No. You retain Admin ownership. You invite BFarm through Seller Central Authorized Partners, choose the permissions, and can change or revoke them through Amazon at any time.

Do you need my password or API credentials?

No. BFarm does not request Seller Central passwords, private applications, Client IDs, Client Secrets, refresh tokens, or other client API credentials.

Do you use buyer personal data?

No. Buyer names, addresses, phone numbers, email addresses, and communications are outside this service scope.

How often do we communicate?

We have a dedicated Slack channel for daily tactical comms, plus a bi-weekly strategy video call.

What happens in the first two weeks?

Authorization comes first: you grant access through Seller Central Authorized Partners, limited to the permissions the work needs. We then review the account and agree a priority list with you. The first written status update follows the same format we use every week: Priority, Issue, Evidence, Next action, Owner, Date. What changes and when is set by that list, not by a fixed promise.

Can you work alongside my in-house team?

Yes. The written status format is built for it: each line names an owner, so internal and external work does not overlap. Your team keeps full access, approves every change, and can change or revoke our permissions at any time.